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Nonprofit 911:

Attract (and Keep!) More Donors and Raise More Money with Amazing Customer Service

 Tuesday, December 11, 2012 at 1 p.m. Eastern


Donors are often a nonprofit's most vital assets. When you ensure your donors are satisfied, they not only help you to grow by continuing to donate, but they also promote your cause by urging friends and family to support your mission. Kirt Manecke, entrepreneur and author, speaks on the importance of customer service for nonprofits and gives tips on how to improve yours today!


Take away the following:

  • how to wow your donors and build life-long profitable relationships
  • how to quickly and easily train your staff and volunteers
  • how to improve employee and volunteer confidence, morale and productivity


About the Speaker:


Kirt Manecke’s book, Smile: Sell More with Amazing Customer Service, is used by nonprofits and for profits to quickly train staff to surprise and delight donors and customers and maximize customer service, donations, and sales. A former executive director and director of development for a northern Michigan land trust, Kirt increased membership tenfold in just three years using many of the methods in Smile. As former owner of a successful, award-winning specialty retail business, Kirt credits its success to a six-week employee training program he created to guarantee outstanding customer service and maximize sales. Smile is available at www.SmiletheBook.com and 1% of sales are donated to animal welfare.